What You Will Do

• Be primary point of contact for high level client interaction.
• Develop, build, and maintain business relationships with customers.
• Work to diversify business opportunities both within existing customer base as well as new customers
• Coordinate work with internal construction managers
  • Coordinate site walks with construction team and sub-contractors as requested by customers.
  • Review projects and scope of work with both internal teams and subcontractors prior to project start.
  • Work with construction managers to ensure all scope has been captured in sub-contractors’ bids and bids to be submitted to customers.
  • Continue to work with internal team throughout project to mitigate any issues that may arise and to expedite answers to questions.
  • Work with construction manager to ensure all customer required documentation has been gathered and all customer specifications have been met prior to final submittal
  • Ensure all customer required documentation is submitted within the milestone dates provided to the customer for the project.
• Prepare / answer proposals and change order requests.
  • Review and approve change orders coming from sub-contractors-based project budgets.
  • Prepare and submit change orders to customers.
• Ensure all financial components of project are in place prior to work commencing including client POs, subcontractor & material POs. This also includes cost estimate workbook for the internal team consisting of travel expenses if required.
• Hold internal Notice to Proceed calls with the team for projects to review scope, schedule, expectations and milestone dates with internal team and sub-contractors. During this call travel budgets also need to be discussed to ensure construction team is aware of budgeting for the project.
• Complete milestones according to contract and ensure they are billed on time.
• Work closely with Department Heads to ensure projects are being completed on-time, on budget and within customer requirements and specifications
• Work closely with customer and venues to handle escalations in a timely and efficient manner.
• Manage performance of internal team and provide support as needed throughout the duration of the project.
• Attend in person and teleconference meetings as needed with internal and client teams.
• Coordinate activities with construction managers and department heads to ensure implementation of the program according to the company methodology, processes, and schedule.
• Accountable for project optimization and working with the construction team to manage and complete projects in the most efficient way.
• Daily communication of program status, progress, and risks to key stakeholders.
• Proactive follow-up of program activities and projects with respective virtual program teams, ensuring deliverables are accomplished.
• Lead in person or virtual operation meetings monthly to institute new processes and procedures that arise and address questions or concerns of the team.
• Conduct daily team calls to report on project progress and proactively address issues or concerns.
• Lead the team in a positive and professional manner to ensure customer satisfaction remains our team’s number 1 goal.
• Complete internal cost estimation for new projects to develop financial budgets for all tasks, ie Labor, Subcontractors, materials and equipment.
• Demonstrate value to the company and our customers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.