The HVAC Service Manager leads daily operations of the HVAC Service Department, ensuring technical excellence, operational efficiency, team performance, and exceptional customer service. This role oversees technicians, manages budgets, supports mission-critical operations, and partners closely with clients, vendors, and internal teams.  Position can be located in MA, CT, NH or RI.

• Lead, schedule, and support HVAC technicians across service, repairs, installations, retrofits, and startups.

• Recruit, train, develop, and retain high-performing technical teams.

• Conduct field audits, ride-alongs, performance reviews, coaching, and quality control.

• Manage dispatch coordination, labor forecasting, and service prioritization.

• Serve as the primary client contact for key accounts; resolve escalations and deliver status updates.

• Oversee department budgeting, job costing, invoicing accuracy, and financial performance.

• Generate proposals for maintenance contracts, replacements, and capital projects.

• Lead large equipment replacements, commissioning, emergency response, and mission-critical troubleshooting.

• Ensure full compliance with OSHA, safety programs, and company policies.

• Oversee service vehicle fleet operations and inspections.

• Utilize service management systems and generate performance reports.

• Drive continuous improvement, efficiency, and customer satisfaction.

• 5+ years of HVAC management experience (mission-critical preferred)

• HVAC, engineering, or equivalent technical education or military training

• Master or Journeyman-level licensing preferred

• Strong expertise in RTUs, VRF, controls, CRAC/Liebert/Vertiv, Bard, and refrigeration systems

• Advanced troubleshooting across mechanical, electrical, and control systems

• Expert knowledge of HVAC and refrigeration systems, including controls, VRF, RTUs, and CRAC systems (Liebert/Vertiv, Bard); OptiCool a plus

• Ability to read and interpret blueprints, schematics, wiring diagrams, and technical manuals

• Advanced diagnostic and troubleshooting skills across mechanical, electrical, and control systems

Expected compensation includes $100,000 to $150,000 as an annual salary and benefits including medical, vision, and dental benefits, and 401k retirement plan available for eligible employees. Compensation offered may vary depending on factors such as an individual’s education, training, experience, skills, geographic location, seniority, merit, and other factors that are job-related and consistent with business need.

Working Conditions

Requires the ability to sit for extended periods, stand, bend, walk, communicate via telephone, computer and/or face-to-face contact, vision to monitor, and use basic office equipment such as a personal computer, copier and fax machines regularly during the course of work. May be required to operate vehicle for Company business. Work is performed predominately in an office environment but may required to be in the field as needed.